Michael Strony || Staff
04/10/2013 21:05
http://www.diets.org.il/ is working fine now

Please check and confirm

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Michael Strony || Staff
04/10/2013 18:59

We are looking in this issue and will make a follow up on it shortly.

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/10/2013 18:43
my user name: drd.@gmail.com
password: vybexlpKsk

optometr
*****

On Thu, Apr 11, 2013 at 2:17 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:
Please give us your account's username for us to check.

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #262417
Subject: nothing works!
Status: Answered

https://www.kvchosting.com/clients/viewticket.php?tid=262417&c=TcBfQyYH
———————————————-

—
http://www.publisher.co.il
http://www.diets.org.il
Michael Strony || Staff
04/10/2013 18:17

Please give us your account's username for us to check.

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

 

d. d. || Client
04/10/2013 17:45
Hello
all my site are down for day or 2. everything seem to be ok. Can you find the problem for me?
Thanks
d.

—————————-

Michael Strony || Staff
06/18/2013 19:02
IP has been unblocked please check

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
06/18/2013 17:22
Hello
can't log to my Cpanel, here are the passwords.
also- got this: Your connection to this server has been blocked in this
server's firewall.

You need to contact the server owner for further information.

Your blocked IP address is *******

This server's hostname is *Host120*

On Sun, Aug 26, 2012 at 7:26 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

Your new login details are as below,

http://host143.kvchosting.com:2082

 

Let us know if you need anything else.

Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #534092
Subject: cpanel migrate
Status: Answered

Taylor B || Staff
05/07/2016 07:59

Please check our TOS for refund.
http://www.kvcwebhost.com/tos.html
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 07:49
I need all the money I paid you and a compensation for tha damage you made
and the cost of building new sites.
Till than I will keep writing the true about you everywhere.
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

Taylor B || Staff
05/07/2016 07:43

Ok, please let us know if you need anything else from us.
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 07:35
Leave me alone. I can't hear this anymore.
בתאריך 7 במאי 2016 3:15 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We are really sorry about this, but can assure you that we can not touched
your data.

Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-

We are really sorry about this, but can assure you that we can not touched your data.
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 06:57
Please leave me alone. I dont want to hear your nonsense any more.
בתאריך 7 במאי 2016 2:52 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We have logs to show that we have not done anything to your account.so we
have not deleted your account files.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
05/07/2016 06:52

We have logs to show that we have not done anything to your account.so we have not deleted your account files.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 06:37
You can say whatever you want. one day all my site were gone and instead
checking your servers problem you keep saying I did it. That's all.
I'm writing reviews about your service everywhere. Have a good day
בתאריך 7 במאי 2016 1:49 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We have logs to show that we have not done anything to your account and
the last IP access to your cpanel was from your country, so we have not
deleted your account files.

Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Taylor B || Staff
05/07/2016 05:49

We have logs to show that we have not done anything to your account and the last IP access to your cpanel was from your country, so we have not deleted your account files.
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 05:34
Ok. So now I'll tell EVERYONE what you did to me.
Goog luck to you.
בתאריך 7 במאי 2016 1:17 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

Yes, this is our final word since we have not deleted any of your files
from your account.

Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Taylor B || Staff
05/07/2016 05:17

Yes, this is our final word since we have not deleted any of your files from your account.
Taylor B,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Kyle W || Staff
05/07/2016 05:07

We will check on this issue with our manager and make a follow up.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/07/2016 04:55
Ok, Is this your final word?

On Sat, May 7, 2016 at 12:42 AM, d. d. drd.@gmail.com wrote:

Of course you deleted it because I couldn't do it since I even can't
access the cpanel.
Give me your local address, not the pobox.
בתאריך 7 במאי 2016 12:34 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

HI,

PO BOX 1203, EDMOND OK. Once again i apologize and we trying to make it
right for you by giving you compensation and that offers still stands.

We DO NOT delete your account, as how many times i have to mention to you
i will said again and again. Let me know if i can help you any further.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

 

d. d. || Client
05/07/2016 04:53
So what?
this is not my IP

On Sat, May 7, 2016 at 12:58 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

Of course you deleted it because I couldn't do it since I even can't access
the cpanel.

As per server logs and cpanel login logs

Account was accessed on April 1st 2016 from IP address which belonged to
your country

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Michael Strony || Staff
05/06/2016 16:58
Of course you deleted it because I couldn't do it since I even can't access
the cpanel.
As per server logs and cpanel login logs
Account was accessed on April 1st 2016 from IP address which belonged to your country
Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/06/2016 16:43
Of course you deleted it because I couldn't do it since I even can't access
the cpanel.
Give me your local address, not the pobox.
בתאריך 7 במאי 2016 12:34 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

HI,

PO BOX 1203, EDMOND OK. Once again i apologize and we trying to make it
right for you by giving you compensation and that offers still stands.

We DO NOT delete your account, as how many times i have to mention to you
i will said again and again. Let me know if i can help you any further.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kelly Lauren || Staff
05/06/2016 16:34
HI,
PO BOX 1203, EDMOND OK. Once again i apologize and we trying to make it right for you by giving you compensation and that offers still stands.
We DO NOT delete your account, as how many times i have to mention to you i will said again and again. Let me know if i can help you any further.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/06/2016 16:27
I dont need you extra time compensation. My sites were deleted by you and
your servers are not reliable.
The site was hacked today while it was deleted!!! So this is a major
problem at your server.
Im asking for the 3rd time, give me your local address.
בתאריך 7 במאי 2016 12:15 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d.d,

First of all, we did not stole any money and due to your issues we giving
you an compensation how can that can be stolen. ( We giving you free Year
or Credit to your account)

Secondly, The IP showing is from our server logs, is not something we make
it up and i have email you on previous ticket to apologize if you think i
blame on you and we are try to work with you.

Lastly, If you site got hacked you need to let us know – WORDPRESS HAVE
MAJOR problem with PLUG IN simple as that. Dont believed me check on
GOOGLE. There are millions of plug in and NO HOSTING company able to tell
customer what to used and we do not monitor our clients plug in and our
client used the plug in as their own discretion. We only able to assist if
you have an problem. If you think by going other company will not have an
issue, i can BET YOU 101% you will face this kind of issue along the way if
you use certain plug in.

Compensation still on the table to give you and is your option to choose,
we can give you Credit on the reminding of your month and you can use this
credit for future purchases OR we can give you 3 Years as our manager
mention.

Once again We do not saying you do it or blaming you and if you feel that
way I APOLOGIZE behalf all of our company, what we see is what we provide
to you from the server.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kelly Lauren || Staff
05/06/2016 16:15
Drol,
First of all, we did not stole any money and due to your issues we giving you an compensation how can that can be stolen. ( We giving you free Year or Credit to your account)
Secondly, The IP showing is from our server logs, is not something we make it up and i have email you on previous ticket to apologize if you think i blame on you and we are try to work with you.
Lastly, If you site got hacked you need to let us know – WORDPRESS HAVE MAJOR problem with PLUG IN simple as that. Dont believed me check on GOOGLE. There are millions of plug in and NO HOSTING company able to tell customer what to used and we do not monitor our clients plug in and our client used the plug in as their own discretion. We only able to assist if you have an problem. If you think by going other company will not have an issue, i can BET YOU 101% you will face this kind of issue along the way if you use certain plug in.
Compensation still on the table to give you and is your option to choose, we can give you Credit on the reminding of your month and you can use this credit for future purchases OR we can give you 3 Years as our manager mention.
Once again We do not saying you do it or blaming you and if you feel that way I APOLOGIZE behalf all of our company, what we see is what we provide to you from the server.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Dennis G || Staff
05/06/2016 15:06

We will check on this issue with our manager and make a follow up.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/06/2016 14:57
this is not my IP
The main site works fine after the day you said I deleted it.
I didnt deleted my sites it was you.
also someone hack today this site: http://www.brazil.co.il, Your hosting
service got lot of problems.
I fed enough from your answers and endless mailing and from blaming me for
your mistakes.
Give me your local address, I want to contact the local police because you
stole my money. Also I'll contact all the major forums and internet
newspapers.
Have a god day
d.

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Fri, May 6, 2016 at 9:49 PM, KVCHOSTING.COM Support support@kvchosting.com wrote:

Last login was from IP 84.110.49.21

Thomas Brags,
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Thomas Brags || Staff
05/06/2016 13:49
Last login was from IP 84.110.49.21
Thomas Brags,
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/06/2016 13:45
Yes. The place you are actually there
בתאריך 6 במאי 2016 9:44 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

Please give me your formal address.

Do you mean to say mailing address?

Thomas Brags,
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

d. d. || Client
05/06/2016 13:44
And what is the IP that you said I used it that day?
בתאריך 6 במאי 2016 9:39 אחה״צ,‏ "d. d." drd.@gmail.com כתב:

This site was on air after this date.
Please give me your formal address.
בתאריך 5 במאי 2016 12:13 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We see the public_html in account was removed on April 1st 2016 just
before backup started

So even the backup which happened on April 1st does not have public_html
folder in it

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Thomas Brags || Staff
05/06/2016 13:44
Please give me your formal address.
Do you mean to say mailing address?
Thomas Brags,
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/06/2016 13:40
This site was on air after this date.
Please give me your formal address.
בתאריך 5 במאי 2016 12:13 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We see the public_html in account was removed on April 1st 2016 just
before backup started

So even the backup which happened on April 1st does not have public_html
folder in it

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Michael Strony || Staff
05/04/2016 16:13
We see the public_html in account was removed on April 1st 2016 just before backup started
So even the backup which happened on April 1st does not have public_html folder in it
Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/04/2016 15:56
and when do you say the site was deleted?

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Wed, May 4, 2016 at 11:47 PM, d. d. drd.@gmail.com wrote:

Hello
Thus pictures means nothing to me! Do you have any proof that I erase all
my sites?? You don't have any because YOU deleted them.
I even can't access my cpanel!!
If you won't give me a good solution in a day or two I will contact
EVERYONE and tell them how you destroyed my websites and try to blame me.
I had enough of that situation and of your terrible service.
בתאריך 4 במאי 2016 11:36 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

HI,

I just got an email from our level3 (senior admin) and it shows the proof
that someone login prior our backup run and modify the files and after it
modified at later time the backup was run.
This data is pull from the server logs and server logs will shows
everything. We have find several backup and all was the same data. I would
suggest you to reupload the files.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Michael Strony || Staff
05/04/2016 15:56
Thus pictures means nothing to me! Do you have any proof that I erase all
my sites?? You don't have any because YOU deleted them.
I even can't access my cpanel!!
If you won't give me a good solution in a day
Below are cpanel login for the account
user: dietsor1
Pass: 9al9Awr+7j/MFQLO
http://host215.kvchosting.com:2082
Yes we do have proof that the last login to cpanel on April 1st was from your IP
Before the backup processed
Where public_html went missing
We have backup as on April 1st and April 10th
It cant be a mere coincidence that both backup have public_html folder missing
Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/04/2016 15:48
Hello
Thus pictures means nothing to me! Do you have any proof that I erase all
my sites?? You don't have any because YOU deleted them.
I even can't access my cpanel!!
If you won't give me a good solution in a day or two I will contact
EVERYONE and tell them how you destroyed my websites and try to blame me.
I had enough of that situation and of your terrible service.
בתאריך 4 במאי 2016 11:36 אחה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

HI,

I just got an email from our level3 (senior admin) and it shows the proof
that someone login prior our backup run and modify the files and after it
modified at later time the backup was run.
This data is pull from the server logs and server logs will shows
everything. We have find several backup and all was the same data. I would
suggest you to reupload the files.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kelly Lauren || Staff
05/04/2016 15:36
HI,
I just got an email from our level3 (senior admin) and it shows the proof that someone login prior our backup run and modify the files and after it modified at later time the backup was run.
This data is pull from the server logs and server logs will shows everything. We have find several backup and all was the same data. I would suggest you to reupload the files.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Attachments:
Screenshot from 2016-05-03 10_38_39.png
Screenshot from 2016-05-03 10_48_56.png
Screenshot from 2016-05-03 10_56_17.png
Dennis G || Staff
05/04/2016 15:07
d. ,
We are checking on this and will update you shortly.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/04/2016 14:47
Hello
sites are still blank!

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Wed, May 4, 2016 at 1:10 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

HI,

Please accept my sincere apology if you felt that way. I dont intend to
accuse you anything, like i said i will get you the logs and we can try to
figure out what is happening and how can we help you. I'm not accusing you
anything if that's what you felt and once again im really sorry for this.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Kelly Lauren || Staff
05/03/2016 17:10
HI,
Please accept my sincere apology if you felt that way. I dont intend to accuse you anything, like i said i will get you the logs and we can try to figure out what is happening and how can we help you. I'm not accusing you anything if that's what you felt and once again im really sorry for this.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/03/2016 17:08
Im very angry about your answers. You keep blaming me for deleting the
account while I even cant access the cpanal! Please prove me what you are
staying!!
בתאריך 4 במאי 2016 1:02 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

HI,

I will get you the server log the time that someone login from your IP. Im
not saying you deleted, it could be you modify the files without an
accident. THIS HAPPEN to few of our customers that using wordpress and
those customers have backup of their own even we have our own backup. Let
me talk to our senior admin to pull the log from the server the time and
date.

Since im just a level1 – 2 support not level 3 which have full access to
the server for this unlimited. As far as compensation please let me know
which one you want to go with – even this consider not our mistake we will
honor this compensation still.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kelly Lauren || Staff
05/03/2016 17:02
HI,
I will get you the server log the time that someone login from your IP. Im not saying you deleted, it could be you modify the files without an accident. THIS HAPPEN to few of our customers that using wordpress and those customers have backup of their own even we have our own backup. Let me talk to our senior admin to pull the log from the server the time and date.
Since im just a level1 – 2 support not level 3 which have full access to the server for this unlimited. As far as compensation please let me know which one you want to go with – even this consider not our mistake we will honor this compensation still.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Dennis G || Staff
05/03/2016 17:00

We are checking on this issue
We will make a follow up once it is done.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/03/2016 16:55
Do you have any proof that something enter the account and deleted it?? Are
you trying to say that lm some kind of crazy that deleted his own account?
I got only wp-admin that Im using and no access to the server!!
בתאריך 4 במאי 2016 12:46 לפנה״צ,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

Hi,

I have investigate this and someone from your IP have login and we can
send you proof from the server log and we never delete customer data. This
shown that the IP from Israel. Technically someone from your end have done
something causing the missing data.

If you have build your site how can you not have your own data on your
local. We giving you 2 years free is fair. We do no have a backup but this
backup showing blank due to someone modify your files prior our backup run
again. We can give you another option that giving you credit to your
account for full amount which you can use in KVC to purchase hosting or
anything else, again this shown that is not mistake make from our end but
we willing to compensate this for you. Server logs is can't lie who login
what time and what day.

Let me know how you want to proceed with 2 years or full credit to your
account which you can used.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kelly Lauren || Staff
05/03/2016 16:46
Hi,
I have investigate this and someone from your IP have login and we can send you proof from the server log and we never delete customer data. This shown that the IP from Israel. Technically someone from your end have done something causing the missing data.
If you have build your site how can you not have your own data on your local. We giving you 2 years free is fair. We do no have a backup but this backup showing blank due to someone modify your files prior our backup run again. We can give you another option that giving you credit to your account for full amount which you can use in KVC to purchase hosting or anything else, again this shown that is not mistake make from our end but we willing to compensate this for you. Server logs is can't lie who login what time and what day.
Let me know how you want to proceed with 2 years or full credit to your account which you can used.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Dennis G || Staff
05/03/2016 13:35

We will check on this issue with our manager and make a follow up.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/03/2016 13:28
Hello
My sites got a lot of contents, what do you mean blank?
diets.org.il for example was on air till mid april 2016 than something
happened in your server. this site got more than 100 pages about diet and
health and rank #2 for "diet" in hebrew in google at 2012
I don't want your 2 year for free, what can I do with them when you deleted
all my sites?? I got another 50 sites in other server and this is the first
time something unprofesional like this happened.
Give me back all the money I ever payed you plus the cost to build all my
sites from the start, writing all the new content, remake all templates and
more!

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#m_2161613154377123291_DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Tue, May 3, 2016 at 4:11 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

We have several backups and we notice those backups that we have still
have the same content. We are trying to find on nackup from other location
we had. Normally on shared hosting other hosting company only have 1
backup, we do have weekly and monthly backups for safety

The questions is? The backup we had restore from April have the same
content. If its true that there are contents on those sites which I'm not
saying there is not and assume the sites were blank you would have contact
us before our next backup run which will have your new content right?

2 backup were restore for you from 2 months earlier
Mar 20 dietsor1.tar.gz
Apr 10 dietsor1.tar.gz

We still investigate why the backup does not have your data and I can't
rule out the exact issues. Normally our customer have their own backup
since this is shared hosting not VPS which we have extra backup for the
customer.

I found a content on your site from archive.org:
https://web.archive.org/web/20160305020745/http://www.diets.org.il/
or you can go to archive.org and try to get the content. If its true this
is our mistake, I would like to give you compensation which this is never
happen and we are going to escalate this issues to our Manager to
investigate.
As for the compensation we can do free 2 years on top what you have
already.

Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Kelly Lauren || Staff
05/02/2016 20:11

We have several backups and we notice those backups that we have still have the same content. We are trying to find on nackup from other location we had. Normally on shared hosting other hosting company only have 1 backup, we do have weekly and monthly backups for safety
The questions is? The backup we had restore from April have the same content. If its true that there are contents on those sites which I'm not saying there is not and assume the sites were blank you would have contact us before our next backup run which will have your new content right?
2 backup were restore for you from 2 months earlier
Mar 20 dietsor1.tar.gz
Apr 10 dietsor1.tar.gz
We still investigate why the backup does not have your data and I can't rule out the exact issues. Normally our customer have their own backup since this is shared hosting not VPS which we have extra backup for the customer.
I found a content on your site from archive.org: https://web.archive.org/web/20160305020745/http://www.diets.org.il/
or you can go to archive.org and try to get the content. If its true this is our mistake, I would like to give you compensation which this is never happen and we are going to escalate this issues to our Manager to investigate.
As for the compensation we can do free 2 years on top what you have already.
Kelly L,
Sales & Support
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Dennis G || Staff
05/02/2016 18:50
Hi,
We are checking for the backup of your account so we can restore it
We will make a follow up shortly.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/02/2016 18:45
YOU SAYING IT EVERY DAY
I WILL WRITE THE TRUE ABOUT YOUR SERVER EVERYWHERE IN THE INTERNT

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#m_-2920643348281811858_DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Tue, May 3, 2016 at 2:34 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

We are checking on this issue

We will make a follow up once it is done.

Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: In Progress

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

d. d. || Client
05/02/2016 18:45
YOU SAYING IT EVERY DAY
I WILL WRITE THE TRUE ABOUT YOUR SERVICE EVERYWHERE IN THE INTERNT

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Tue, May 3, 2016 at 2:34 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

We are checking on this issue

We will make a follow up once it is done.

Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: In Progress

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Dennis G || Staff
05/02/2016 18:34

We are checking on this issue
We will make a follow up once it is done.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/02/2016 18:26
I didnt find any backups
I will write EVERYWHERE in the internet and tell what you done to my sites!

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Tue, May 3, 2016 at 2:06 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

d.

Can you please upload a old backup so we can restore the site from the
backup.

Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Dennis G || Staff
05/02/2016 18:06
d.
Can you please upload a old backup so we can restore the site from the backup.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/02/2016 18:03
Hello
I didnt find any backups. You deleted my sites, please restore them ASAP

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2

On Sun, May 1, 2016 at 7:20 PM, KVCHOSTING.COM Support support@kvchosting.com wrote:

d. ,

You can upload them if any have we will restore it accordingly.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Kyle W || Staff
05/01/2016 11:20
d. ,
You can upload them if any have we will restore it accordingly.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/01/2016 11:17
I got only old backups
בתאריך 1 במאי 2016 18:55,‏ "KVCHOSTING.COM Support" support@kvchosting.com
כתב:

d. ,

We have checked in the all backup in the server.

Please upload any backup you have we will get resolve it for you.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
05/01/2016 10:55
d. ,
We have checked in the all backup in the server.
Please upload any backup you have we will get resolve it for you.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
05/01/2016 10:48
Still nothing works!
בתאריך 1 במאי 2016 14:50,‏ "KVCHOSTING.COM Support" support@kvchosting.com
כתב:

Hi,

We have checked in all backup.

Please check and upload if any backup we will get it restore it for you.

let us know if you need anything else.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
05/01/2016 06:50
Hi,
We have checked in all backup.
Please check and upload if any backup we will get it restore it for you.
let us know if you need anything else.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Kyle W || Staff
04/30/2016 18:03
d. ,
We are checking on this with our senior admins and will update you shortly.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 17:47
*Hello,Please note that I am waiting for a complete solution of my sites
deleted problem.I paid you as required for the hosting service but all of
my sites stored in your server disappeared. The sites are WordPress based
and **lately*

* I access only to WP-ADMIN. Something went wrong with your servers and
sites including backup deleted. Some sites were 8 years on air and even
more.I invested thousands of dollars and hours of work over the years in
the establishment, maintenance and promotion them in Google.Now, when the
sites are not in the air I lose promoting and money in Adsense program
etc.I would like to get your official response about my compensation and
when the fault will be corrected.I want to avoid contacting a Lawyer but I
will do it if I have to.Best regardsd. d.*

*On Sat, Apr 30, 2016 at 8:22 PM, KVCHOSTING.COM http://KVCHOSTING.COM
Support support@kvchosting.com support@kvchosting.com wrote:*

**

*d. d.*

*Okay*

*we our senior system admin will make a follow up on it.*

*Kyle W, Junior Linux System Engineer KVCHOSTING LLC Toll Free:
1877-920-4678 Fax: 405-285-8328
*

*

*

*

*

* ——————————*

*—————- Ticket ID: #288606 Subject: ALL MY SITES ARE DOWN
Status: Answered
https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
——————————**—————- *

*

Copyright ©
KVCHOSTING.COM http://KVCHOSTING.COM, All rights reserved. *

*– *

*_ _
.בקרו באתר
האופטומטריה הגדול בישראל http://www.optometry.co.il
http://www.optometry.co.il*

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
בלי
וירוסים. www.avast.com
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2
Kyle W || Staff
04/30/2016 12:22
d. d.
Okay
we our senior system admin will make a follow up on it.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 12:21
Please do because I am very angry about it. I spent a lot of time and money
to build my sites and now they gone!!
בתאריך 30 באפר׳ 2016 19:39,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

We will check with our senior admin team and make a follow up you.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 11:39
d. d.
We will check with our senior admin team and make a follow up you.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 11:31
And all my site on your server were gone! PLEASE LET ME TALK WITH YOUR BOSS!
בתאריך 30 באפר׳ 2016 19:09,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

We have not touch any files without your (clients) permissions,

our other accounts on same server and backups are restored without any
issues.

the issue is with your account only.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

d. d. || Client
04/30/2016 11:25
So you say I asked you to delete my sites? Please show me when I said it.
בתאריך 30 באפר׳ 2016 19:09,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

We have not touch any files without your (clients) permissions,

our other accounts on same server and backups are restored without any
issues.

the issue is with your account only.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 11:09
d. d.
We have not touch any files without your (clients) permissions,
our other accounts on same server and backups are restored without any issues.
the issue is with your account only.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 10:56
So who delete my files?? There is a problem in your hosting service.
Please give me the manage!
בתאריך 30 באפר׳ 2016 18:52,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

We are sorry but we have not deleted your files,

we have restored account from backup.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 10:52
d. d.
We are sorry but we have not deleted your files,
we have restored account from backup.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 10:42
So what do you want to say, that I lost my sites? Why did you delete them?
Why Am l paying for your hosting service?
[

d. d.

Since logs in the server routed we are not able to find the reason,

your account backup also not having any data.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

Copyright © KVCHOSTING.COM, All rights reserved.
Kyle W || Staff
04/30/2016 09:30
d. d.
Since logs in the server routed we are not able to find the reason,
your account backup also not having any data.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 09:18
How can it be?? Why all the sites were deleted??
בתאריך 30 באפר׳ 2016 16:54,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

You can upload files from your local system,

we don't see any files on your account

even after restoring from backup file

we see only below files in your account

drwxr-x—. 9 dietsor1 nobody 4096 Apr 30 09:12 ./
drwx–x–x. 24 dietsor1 dietsor1 4096 Apr 30 09:21 ../
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 asking.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 brazil.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 ecar.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 nooni.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 reiki-home.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 sin.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 sleeping.co.il/

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 08:54
d. d.
You can upload files from your local system,
we don't see any files on your account
even after restoring from backup file
we see only below files in your account
drwxr-x—. 9 dietsor1 nobody 4096 Apr 30 09:12 ./
drwx–x–x. 24 dietsor1 dietsor1 4096 Apr 30 09:21 ../
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 asking.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 brazil.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 ecar.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 nooni.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 reiki-home.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 sin.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 sleeping.co.il/
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 08:44
Please explain
בתאריך 30 באפר׳ 2016 16:34,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

We have restored account from backup which we have,

we can their is no data on your account,

drwxr-x—. 9 dietsor1 nobody 4096 Apr 30 09:12 ./
drwx–x–x. 24 dietsor1 dietsor1 4096 Apr 30 09:21 ../
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 asking.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 brazil.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 ecar.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 nooni.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 reiki-home.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 sin.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 sleeping.co.il/

you can reupload files to get this issue fix.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 08:34
d. d.
We have restored account from backup which we have,
we can their is no data on your account,
drwxr-x—. 9 dietsor1 nobody 4096 Apr 30 09:12 ./
drwx–x–x. 24 dietsor1 dietsor1 4096 Apr 30 09:21 ../
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 asking.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 brazil.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 ecar.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 nooni.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 reiki-home.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:12 sin.co.il/
drwxr-x—. 3 dietsor1 nobody 4096 Apr 30 09:11 sleeping.co.il/
you can reupload files to get this issue fix.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Kyle W || Staff
04/30/2016 07:28
d. d.
We will restore and make a follow up you.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 07:21
Ok.
בתאריך 30 באפר׳ 2016 15:20,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d.

Shall we restore account from backup?

please let us know how can we proceed in this?

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 07:20
d. d.
Shall we restore account from backup?
please let us know how can we proceed in this?
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 07:09
Nothing changed
בתאריך 30 באפר׳ 2016 14:23,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

d. d. ,

Your IP was blocked in server firewall

The IP address is normally blocked for consecutive failed
cPanel/Webmail/FTP login attempts

We have unblocked it now.

Please give it a try now.

Let us know if the issue persists.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Kyle W || Staff
04/30/2016 06:23
d. d. ,
Your IP was blocked in server firewall
The IP address is normally blocked for consecutive failed cPanel/Webmail/FTP login attempts
We have unblocked it now.
Please give it a try now.
Let us know if the issue persists.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 06:18
Your IP Address Is: 87.69.220.120

On Sat, Apr 30, 2016 at 2:12 PM, KVCHOSTING.COM Support support@kvchosting.com wrote:

d.

We apologize for any inconvenience caused

So that we may properly diagnose and investigate this issue, please go to
URL http://getmeip.com and get me your global IP address to investigate
this issue

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Kyle W || Staff
04/30/2016 06:12
d.
We apologize for any inconvenience caused
So that we may properly diagnose and investigate this issue, please go to URL http://getmeip.com and get me your global IP address to investigate this issue
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 06:05
Hello
Where is all my sites??
I got only blank wp sites without nothing
Why did you delete all my sites?

On Sat, Apr 30, 2016 at 11:23 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

Hi,

We have reinstalled wordpress.

Username : admin

Password : password.

Please check and let us know if you need anything else.

Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Kyle W || Staff
04/30/2016 03:23
Hi,
We have reinstalled wordpress.
Username : admin
Password : password.
Please check and let us know if you need anything else.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Kyle W || Staff
04/30/2016 02:23
Hi,
Okay, We will install fresh wordpress on all domains and will update you once done.
Kyle W,
Junior Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 02:20

On Sat, Apr 30, 2016 at 8:57 AM, KVCHOSTING.COM Support support@kvchosting.com wrote:

Hi,

Please let us know the domain name we will get fresh installation done.

Let us know if you need anything else.

Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

—
_ _

.

Dennis G || Staff
04/30/2016 00:57
Hi,
Please let us know the domain name we will get fresh installation done.
Let us know if you need anything else.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/30/2016 00:48
Hello
Its all WordPress sites that work fine while ago. I dont know what index
file I should upload and I dont think this is the solution
בתאריך 30 באפר׳ 2016 6:28,‏ "KVCHOSTING.COM Support" support@kvchosting.com
כתב:

Hi,

We have crossed check the server and backup and we see index files are
missing due to which you are getting indexof page.

Backup checked,

Mar 20 dietsor1.tar.gz

Apr 10 dietsor1.tar.gz

We suggest you to upload index file to get this issue fixed.

Let us know if you need anything else.

Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

tid=288606&c=nAjlG4o0
———————————————-

Copyright © KVCHOSTING.COM, All rights reserved.
Dennis G || Staff
04/29/2016 22:28
Hi,
We have crossed check the server and backup and we see index files are missing due to which you are getting indexof page.
Backup checked,
Mar 20 dietsor1.tar.gz
Apr 10 dietsor1.tar.gz
We suggest you to upload index file to get this issue fixed.
Let us know if you need anything else.
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Dennis G || Staff
04/29/2016 20:14
d. d. ,
I am investigating this issue now.
When I have more information I will update this ticket as quickly as possible.
Thank you!
Dennis G
System Administrator
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/29/2016 20:03
בתאריך 30 באפר׳ 2016 3:59,‏ "d. d." drd.@gmail.com כתב:

Hello
I get the sites index and not the real site
בתאריך 30 באפר׳ 2016 2:58,‏ "KVCHOSTING.COM Support" support@kvchosting.com כתב:

We have got the dns issue fixed to get your sites online.

Please check and let us know if you face any issues.

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Attachments:
Screenshot_20160430-040104.png
d. d. || Client
04/29/2016 20:00
Hello
I get the sites index and not the real site
בתאריך 30 באפר׳ 2016 2:58,‏ "KVCHOSTING.COM Support" support@kvchosting.com
כתב:

We have got the dns issue fixed to get your sites online.

Please check and let us know if you face any issues.

Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

———————————————-
Ticket ID: #288606
Subject: ALL MY SITES ARE DOWN
Status: Answered

https://www.kvcwebhost.com/clients/viewticket.php?tid=288606&c=nAjlG4o0
———————————————-

.

Michael Strony || Staff
04/29/2016 18:58

We have got the dns issue fixed to get your sites online.
Please check and let us know if you face any issues.
Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

Michael Strony || Staff
04/29/2016 18:16

We checking dns for your sites and will make a follow up on it.
Michael Strony,
Linux System Engineer
KVCHOSTING LLC
Toll Free: 1877-920-4678
Fax: 405-285-8328

d. d. || Client
04/29/2016 18:08
hello
nothink work! please help..

Registration Date: 08/25/2012
Product/Service: Share/Unlimited Hosting – Unlimited C Hosting Active
optometry.pro
First Payment Amount: $100.51 USD
Recurring Amount: $100.51 USD
Billing Cycle: Triennially
Next Due Date: 08/25/2018
Payment Method: Paypal

www.diets.org.il
www.ecar.co.il
www.sin.co.il
etc.